# MD for: https://www.mercadopago.com.co/developers/es/docs/checkout-api-payments/error-messages/bancolombia-button-errors.md

\# Errors in Botón Bancolombia payments When processing transactions with Botón Bancolombia, the request to send a payment may return errors external to checkout. Below you can see what they are and what options you can offer the buyer to resolve them. | Status | Status type | Description | |--------|-------------|-------------| | \`rejected\_by\_bank\` | Rejected | The bank rejected the transaction due to, for example, insufficient funds, blocked account or bank restrictions. | | \`provider\_error\` | Rejected | Payment provider error. Indicates a temporary failure; the buyer can try again later or contact their bank. | | \`invalid\_account\` | Rejected | The account or bank details are not valid. The buyer must verify the data entered. | | \`rejected\_by\_provider\` | Rejected | The provider (Bancolombia) rejected the operation. This may be due to bank policies or transaction limits. |