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Errors in Botón Bancolombia payments
When processing transactions with Botón Bancolombia, the request to send a payment may return errors external to checkout.
Below you can see what they are and what options you can offer the buyer to resolve them.
| Status | Status type | Description |
rejected_by_bank | Rejected | The bank rejected the transaction due to, for example, insufficient funds, blocked account or bank restrictions. |
provider_error | Rejected | Payment provider error. Indicates a temporary failure; the buyer can try again later or contact their bank. |
invalid_account | Rejected | The account or bank details are not valid. The buyer must verify the data entered. |
rejected_by_provider | Rejected | The provider (Bancolombia) rejected the operation. This may be due to bank policies or transaction limits. |